Identified - Stripe has refreshed their onboarding requirements. Offices will have received email communications detailing these changes. If your payouts have been paused, please check your Stripe Dashboard and update the indicated information. There will be a notification in your dashboard letting you know which information needs to be updated.
May 17, 2024 - 10:41 MDT
Monitoring - URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees.
Resolved -
This incident has been resolved.
May 17, 10:44 MDT
Investigating -
We are currently investigating an issue with call queues. Callers will be routed through the call queue and directly to voicemail.
May 17, 10:14 MDT
Resolved -
This issue is now resolved
May 8, 15:13 MDT
Monitoring -
A fix has been implemented. We are continuing to monitor the situation.
May 8, 13:52 MDT
Update -
We are continuing to investigate this issue.
May 8, 13:40 MDT
Investigating -
We are currently investigating reports that users are unable to log in to our Legacy Desktop app with the error code "failed to load location information. Please make sure you have no unpaid bills or contact support"
May 8, 13:40 MDT